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Shipping Policy

We do make every effort to keep shipping costs to a minimum and will normally ship via FedEx Ground or FedEx Smartpost (via US Mail). We will gladly ship to US Military APO addresses anywhere in the world. Please contact us.

Flat Rate Shipping

Due to increasing costs for shipping and packaging, we have a minimum order of 4 jars or 1 Half Gallon or single gift pack

4-24 Jars (or up to 4 half gals.)…………..1 Flat Rate based on your state/zone
***For your destination ZONE FLAT RATE, see below

*After 24 jars or 4 half gallons a new flat rate begins on the second package

To calculate shipping rates simply add an item to your cart and click “Estimate Shipping”.

A Few Notes

*Above 24 jars (or 4 half gallons) the order needs another package and a new rate applies  (example: 27 jars would be 1 package of 24 jars at one flat rate shipping charge and 1 package of 3 jars at a second flat rate shipping charge).  This also applies to gift boxes and shirts.  The total package is one charge up to the maximum and then the count starts over with another shipping charge (the website takes care of that stuff).  Each

*Full Box: Sometimes for gifts the package looks “more complete” if it is a full box.  Our standard shipping boxes for jars are 6, 12 and 24 jar size if you want to send someone a “full” package.

*Years ago we made the decision to package our sauces in glass so we would avoid the use of added preservatives.  We prefer this approach.  Unfortunately, using glass does add to the weight (and cost) for shipping.   Hopefully, our customers understand and agree!!

Keep extra on hand.  Old Mule makes a great “Emergency Gift” for the unexpected occasion or group gift. It has a long shelf life (years). 

 So, stock up!

A note about shipping time: Items will normally ship FedEx Ground. West of the Rockies this will be about 5 days. From the Mississippi to the Rockies and New England will normally be 3-4 days. States closer to NC will normally be 1-2 days shipping.  Smaller packages may ship FedEx Smartpost which will take longer to some locations.

Return Policy

As our Old Mule BBQ Sauce is a food product, we generally do not accept returns. However, if you are unsatisfied with your order please contact us.

We do provide a 30 day return policy for non-food products, customer will be responsible for return shipping.

Shipping Zone Flat Rates:
Zone A ($8.00): AL, GA, KY, OH, NC SC, TN, VA, WV
Zone B ($10.00): AR, CT, DE, FL, IL, IN, IA, KS, LA, MD, MA, MI, MS, MO, NE, NH, NJ, NY, OK, PA, SD, TX, VT
Zone C ($12.00): AZ, CO, ME, MN, MT, NM, ND, UT, WY
Zone D ($14.00): ID, NV, OR, WA, CA
Zone E ($25.00): AK, HI
For APOs, please contact us directly.